Support Reception

Questions about Hwest or your booking?
Our Hwest reception is staffed from 7am to 8pm.

Our reception is staffed daily from 7 am to 8 pm. If you want it to be quick and personal, call us: +43 (0)5223 23645. Or write us an email ( works anytime :-) to Alternatively, fill out the contact form. Just as quick.

With us there`s lovely people who are at your side with insider tips and information. Questions about the Tyrolean vacation region? We know where it tastes best. How to get from H(west) to I(nnsbruck) or to the lama trekking. Your wish. Our insider.

Book directly. Endless advantages.
Best price guaranteed. Cancellation conditions as good as on travel portals. Direct and personal contact. Being better informed. Tell personal wishes straight away and have them met immediately. ♥ thank you :-)
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Frequently asked questions about reception & how to get in touch with us

Is the reception desk staffed 24 hours a day?

No. Our reception is staffed from 7am to 8pm.

What do I have to consider if I arrive after 8pm?

Check-in after 8pm is only possible with prepayment. If you arrive after 8pm, be sure to let us know in advance. Our reception is not staffed after 8pm. We will arrange a late check-in for you and keep you posted on all the details.

As of when can I check in on the day of arrival?

On the day of arrival you can check in from 3pm. If you arrive earlier, we will be happy to store your luggage until your room is ready. Our reception is staffed until 8pm. If you wish to arrive later, i.e. after 8pm, please be sure to contact us in advance. We will arrange a late check-in and keep you up-to-date with all the details.

Is it possible to check out after 10am?

On request and subject to availability, we are happy to offer you a late check-out until 1pm. Charge 15€.

Hotel freeway A12

Hotel freeway A12
Hotel freeway A12

Perfect hotel stopover on the A12 freeway. For traveling through. Business trip. On field service. Conveniently connected. Still quiet. Exit Hall West just ahead of Innsbruck...

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