Reception 7am - 8pm
Our front desk is available daily from 7am to 8pm. You can call us on +43 (0)5223 23645. You can send e-mails to info@hwest.at.
Check-In 3pm - 8pm
Your room will be at your disposal from 3pm on the day of arrival. In case of an earlier arrival, we will be happy to store your luggage until you check into your room. Our reception is open until 8pm. In case of a later arrival, please do contact us in advance. We will arrange a late check-in and inform you about further details.
Check-Out until 10am
Your room will be at your disposal until 10am on the day of departure. For a late check-out, please contact the reception. Our front desk will be at your disposal from 7am onwards. A late check-out until 1pm can be organised at the reception for 15.00 €.
Breakfast
We serve our breakfast buffet from 6am to 10am, on weekends and public holidays from 7am to 11am.
Parking
Parking is only available in our underground car park for a fee of 8.50€ per day. There are also charging points for all e-cars (including TESLA) in our underground car park. For groups arriving by coach, coach parking is available on request for 19.90€ per day.
Please note: Parking in the parking lot in front of the hotel is (unfortunately) not permitted. This parking lot does not belong to our hotel and in case of unauthorised parking, the owner may sue you for trespassing. Unfortunately, our hotel guests are not permitted to use the parking spaces surrounding the hotel grounds in the entire area of the industrial park.
Cancellation Policy
The following generally applies to direct bookings: Cancellation free of charge until 6pm on the day of arrival. Cancellations after this time as well as no shows will be charged 100% of the first night's stay. A deposit is not required. We require your credit card details to guarantee the reservation. Bookings made at the "non-refundable rate" are excluded from this rule. In this case the total amount is due at the time of booking.
If your booking exceeds 5 room units, separate payment/cancellation terms for groups will apply. The information on this can be found on your offer/booking confirmation or can be requested for your individual enquiry/booking at any time at groups@hwest.at.
Booking
Your booking is considered confirmed as soon as you have received a booking confirmation from us. Enquiries are always non-binding. Hwest Hotel reserves the right to refuse online bookings via the website within 24 hours of the booking date, without giving any reason.
Smoking Policy
Smoking is only permitted outside the hotel building. We provide ashtrays next to the hotel entrance, as well as on our terrace. For smoking in the room we reserve the right to charge a cleaning fee of 200.00€.
Pets
Pets are allowed in the Hwest Hotel Hall. We charge 15.00€ per pet per day (excl. food). In case of exceptional damage/soiling, an additional cleaning fee may be charged. Please register your 4-legged friend at the time of booking.
General Terms and Conditions
Unless otherwise stated above, the general terms and conditions for the hotel industry apply.