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Our booking conditions - an overview

General information for direct bookings:
Free cancellations possible before 18.00 on the arrival date
In the event of a cancellation after this time or a no-show, 100% of the cost of the first night will be charged.
A deposit is not required. We will take your credit card details to secure the booking.

Bookings made at the ‘non-refundable rate’ are an exception to this rule. In this case, the total sum must be paid on booking.

If you wish to book more than 5 room units, special terms of payment/cancellation for groups will apply. For more information, see your offer/booking confirmation or contact to make an individual enquiry/booking.

Your booking is secured as soon as you receive a booking confirmation from us. Any enquiries made are always non-binding. The HWest Hotel reserves the right to decline any online bookings made via the website within 24 hours of the booking date without giving a reason.

Your room will be available from 15.00 on the arrival date.
If you arrive before this, we would be happy to look after your luggage until you are able to occupy your room. Reception is manned until 22.00. If arriving late, please let us know in advance so that we can arrange a late check-in and provide you with further details.

Your room will be available until 12.00 on the departure date.
Please contact reception for a late check-out. Reception will be manned from 06.30.

Our breakfast buffet is served from 06.30 to 10.00 and on weekends and public holidays until 11.00.

Smoking is only permitted outside the hotel building. Ash trays can be found near the hotel entrance and on the terrace.

are permitted at the Hwest Hotel Hall. We charge € 15.00 per pet without food. An additional cleaning fee may also be charged in the event of exceptional damage/soiling. Please let us know that you intend to bring a pet when you book.

The hotel has its own underground parking garage which is available for customers at € 4,90 per day & car (€ 9,90 daily for buses, subject to availability. Parking spaces cannot be reserved.

Unless stated otherwise above, the General Terms & Conditions of Business in the Hotel Industry apply
General Terms and Conditions for the Hotel Industry

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